Privacy
PROPERKEY is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the PROPERKEY Web site and governs data collection and usage. By using the PROPERKEY website, you consent to the data practices described in this statement.
Collection of your Personal Information
Protecting your private information is our priority. This Statement of Privacy applies to www.properkey.us, www.homevana.us, and
Properkey & Homevana and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Properkey & Homevana include www.homevana.us, Loanvana, Closevana, www.loanvana.us, www.closevana.com, www.triplebroker.com, www.homevanainsuranceservices.com, Homevana Insurance Services, Properkey Corp, and www.properkey.us. The Properkey & Homevana
website is a real estate, escrow, lending, insurance, and brokerage services site. By using the Properkey & Homevana website , you consent to the data practices described in this statement.
Collection of your Personal information In order to better
provide you with products and services offered, Properkey may collect personally identifiable information, such as
your:
- First and Last Names
- Addresses
- E-mail Addresses
- Phone Numbers
- Employers
- Job Titles
- Any/all information required to market and perform real estate, escrow, lending, insurance, brokerage, and marketing services.
Properkey may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
- Race
- Religion
- Political Affiliation
- Household Income
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Mobile numbers and SMS consent data are excluded from any third-party offer program.
Use of your Personal Information
Properkey collects and uses your personal information to operate and deliver the services you have requested. Properkey may also use your personally identifiable information to inform you of other products or services available from Properkey and its affiliates. This does not apply to mobile telephone numbers or SMS consent data collected through our text messaging program, which are never used to market to you and are never shared with affiliates.
Sharing Information with Third Parties
Properkey does not sell, rent, or lease its customer lists to third parties.
Properkey may share data with trusted partners to help perform statistical analysis, send you email or postal mail,
provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal
information except to provide these services to Properkey , and they are required to maintain the confidentiality of your information.
Properkey may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Properkey or the site; (b) protect and defend the rights or property of Properkey ; and/or ( c) act under exigent circumstances to protect the personal safety of users of Properkey , or the public.
Tracking User Behavior
Properkey may keep track of the websites and pages our users visit within Properkey , in order to determine what Properkey services are the most popular. This data is used to deliver customized content and advertising within Properkey to customers whose behavior indicates that they are interested in a particular subject area. Text messaging opt-in data and consent are excluded from this use.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Properkey . This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Properkey website.
Use of Cookies
The Properkey website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Properkey pages, or register with Properkey site or services, a cookie helps Properkey to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Properkey website, the information you previously provided can be retrieved, so you can easily use the Properkey features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Properkey services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Properkey secures your personal information from unauthorized access, use, or disclosure. Properkey uses the following methods for this purpose:
SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control;
and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records; and Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; Comply with an existing legal obligation; or Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Properkey does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website .
Text Messaging (SMS)
Properkey Corp offers text messaging to customers and prospective customers who text our published business number, who provide a mobile number through our website or chat assistant, or who provide a mobile number verbally to our staff.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out — you will receive one confirmation message and no further texts. Reply HELP for assistance, or contact us at (888) 854-8588.
Call Recording and Automated Voice Assistant
Calls to and from Properkey may be recorded, transcribed, and handled by an automated (AI) voice assistant for quality assurance, training, recordkeeping, and regulatory compliance.
At the beginning of each call you will be notified that the call is being recorded and that you are speaking with an automated assistant. You may decline to continue, or ask to be transferred to a human representative, at any time.
Recordings and transcripts may contain personal and financial information you provide during the call. We store them securely and disclose them only to service providers who process them on our behalf under written confidentiality obligations, or where required by law, regulators, or our licensing authorities. We do not sell recordings or transcripts, and we do not share them with third parties or affiliates for marketing purposes.
To request access to or deletion of a recording, contact us at [email protected] or (888) 854-8588.
Automated Chat Assistant
Our website chat assistant ("Keyro") is an automated system, not a human representative.
Chat conversations are stored and may be reviewed by our staff and processed by third-party AI service providers acting on our behalf under written confidentiality obligations. Please do not enter Social Security numbers, account numbers, passwords, or other sensitive financial information into the chat.
If you provide a mobile number through the chat assistant, the Text Messaging (SMS) section above applies to that number.
Chat transcripts are not shared with third parties or affiliates for marketing purposes.
E-mail Communications
From time to time, Properkey may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Properkey , you may opt out of such communications by writing to Properkey, 16950 Via de Santa Fe Suite 5060-141 Rancho Santa Fe, CA 92067,
Changes to this Statement
Properkey reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website , and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Properkey welcomes your questions or comments regarding this Statement of Privacy. If you believe that Properkey has not adhered to this Statement, please contact Properkey at:
Properkey
16950 Via de Santa Fe Suite 5060-141
Rancho Santa Fe, CA 92067
Email Address:
[email protected]
Telephone number:
888-854-8588
Effective as of August 09, 2026
